Case Studies
Delivering Organisation and People Change
The Challenge
- Our clients focus was on ‘getting the job done’ over efficiency and effective client management, meaning that delivery was often achieved at high costs.
- Behaviours, of employees and management, had evolved to compensate for overly complex and inefficient processes and systems.
- A commitment to transform the processes and systems was welcomed, but these changes would be unlikely to create value unless changes were made to the organisation and people’s behaviours.
Approach
- Typhoon used its Clarity Through Process (CTP) approach to first understand the current state then propose a future state design that would address current issues.
- Analysed the current organisation structure and proposed changes that would better align with new processes and systems.
- Mapped current and future roles across the organisation and prepared leaders to have conversations with team members about proposed changes.
- Diagnosed desired and undesired behaviours and developed approaches to enhance and discourage these as appropriate: Using systems analysis, behaviour change methodology and advanced communications tools to achieved this.
Outcome
- Delivered significant organisation change which aligned with new processes and systems.
- Addressed a number of behavioural challenges as part of transformation delivery to refocus on accuracy, quality, and collaboration enabling other changes to deliver anticipated results.
