Case Studies

Insurance IT Transformation

The client embarked on a global digital transformation where the IT architecture initially needed to be replaced with a common set of components for each market. This capability could then be consolidated as an IT shared service with a near shore development centre.

The Challenge

  • Develop common architecture that would be operable across multiple markets and entities and which can integrate with multiple legacy solutions.
  • Adhere to current service level agreements across multiple entities.
  • Develop a centralised service model.
  • Work with new and incumbent service providers whilst adhering to contract restrictions.


  • Develop a staged road map to include an Entity roll out plan and schedule solution roll out.
  • Select appropriate best in class partners to work with.
  • Integrate near shore model for development and support activities.
  • Develop shared services for IT and re-deploy market resources.


  • Common architecture across the enterprise resulting in greater operational efficiency and reduced cost.
  • Re-organised the IT function with the set-up of IT service centre and near shore development centre.
  • Enabled the global business transformation to deliver strategic objectives.
  • Retired legacy systems and processes and improved service levels to internal staff for IT services.

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