Case Studies
Optimising Complex Processes
The Challenge
- Following recent change in ownership and a new strategic vision, our client wanted to create more autonomous operations from its parent company.
- Our client’s existing processes and systems were complex, having evolved over periods where data centres was a secondary component of the main business.
- The Data Centre business strategy was focused on growth, beyond the existing European operations, mostly across Asia.
Approach
- A team from Typhoon undertook a comprehensive review of the new strategy and facilitated workshops to align the leadership team.
- Undertook a rapid assessment of current processes and systems through three filters: ‘pain points’, ‘strategic alignment’ and ‘shared with parent’.
- Led the prioritisation of transformation initiatives to meet business requirements including the implementation of a new Lead-to-Bill process.
Outcome
- Launched a new Lead-to-Bill processes and systems in Europe and Asia, working effectively with third-party vendors.
- Delivered an operating model which has increased control, enhanced efficiency and which enabled better management of customers and financials.
- Created an operating model which allows the business to grow sustainably.
